Understanding Credits, Usage, and Budget Management

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How Credits Work in Novageness

Novageness uses a credit-based system for API usage. Each API request consumes credits based on:

• The model used (e.g., Claude Opus costs more than Claude Haiku)
• The number of tokens processed (input + output)

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What Resets on the 1st — and What Doesn’t

Monthly budgets reset. Credits do not. These are two different things and it’s worth keeping them apart: So if you’re blocked and it’s a budget cap, waiting for the 1st fixes it. If the organization’s credit balance is empty, waiting changes nothing — credits have to be added.

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How to View Your Usage

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”Application Credits Not Available” Error (402)

Despite the wording, this most often means you have reached your own monthly budget — not that your organization is out of credits. It can also mean the organization’s credit balance is exhausted. Your admin can tell which from the cost view: if your month-to-date spend has met your monthly limit, it’s the budget. How to resolve:

1. Ask your administrator to raise your monthly budget, or to grant you a cost exemption — an exemption can lift your limit temporarily and expires on its own
2. If it’s the organization balance, credits need to be added
3. Wait for the 1st — this only helps if you were blocked by your monthly budget. Month-to-date spend resets then; a spent credit balance does not

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How to Set or Adjust a Monthly Budget

Organization administrators can set and modify budgets: A monthly budget is a cost policy, applied to the user groups you assign it to. Where several could apply to one person, the highest-priority one wins. To change the limit for one person rather than a whole group, grant a cost exemption from Cost Management instead. An exemption either raises that person’s limit or lifts it entirely — it can never set one lower than the policy’s. Every exemption needs a written reason, and unless you give it a date it expires at the end of the current month. Admins can revoke one at any time.

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”You Are Not Authorized to Make Changes for Both Budget and Models”

This error appears when you don’t have admin permissions. Who can modify budgets and models:

• Organization administrators only

What to do: Contact your organization administrator to make these changes on your behalf.

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Usage Limits

Usage limits can be configured at multiple levels by your organization administrator:

• Per tool — Monthly budget cap on each connected tool
• Per user — Individual user spending limits
• Per model — Restrict which models are available

If you’re hitting a limit unexpectedly, check with your admin about your current allocation.

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Invoices and Billing

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Where to find invoices

Invoices are available in the Billing section of your dashboard sidebar (Admin access required).

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Auto top-up

Auto top-up is no longer configurable from the dashboard — contact your account manager to set it up or change it.

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Can’t find invoices?

If you cannot locate invoices in the UI, contact support with your organization name and we’ll provide invoice history directly.

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Free Trial / Free Credits

If you’d like to try Novageness before committing, contact our sales team to discuss trial options and free credits for evaluation.